1. Introduction

Shine Training Solutions, a trading name of Shine Learning & Training Centre Beds Ltd, is committed to providing high-quality training services while protecting the privacy and rights of its users. These Terms and Policies explain how Shine Training Solutions delivers its services, manages user data, and outlines the responsibilities of users when accessing the website at www.shinetrainingsolutions.com and related services. By using the website or purchasing any courses, users agree to these Terms and Policies.

2. Services Provided

Shine Training Solutions provides accredited online training courses designed to support compliance, workplace safety, and professional development. All services are delivered in good faith and are intended to help individuals and businesses meet relevant training requirements efficiently and effectively.

3. Information Collection and Use

Shine Training Solutions may collect personal information provided by users when interacting with the website or services. This may include names, email addresses, contact numbers, and business details where applicable. When users purchase or enrol in a course, Shine Training Solutions may collect necessary transaction-related information to process orders. Payment details are handled securely through third-party providers and are not stored directly by Shine Training Solutions. Personal data is used to deliver services, manage course access, issue certificates, provide support, and communicate relevant updates or offers where consent has been given.

4. Data Protection and Security

Shine Training Solutions takes appropriate technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. While reasonable efforts are made to ensure data security, no online system can guarantee complete protection, and users acknowledge this when using the website.

5. Data Sharing

Shine Training Solutions does not sell or rent personal data to third parties. However, data may be shared with trusted service providers such as payment processors, CRM platforms (including GoHighLevel), and hosting providers for the purpose of delivering services. These third parties are required to handle data securely and only for authorised purposes.

6. Data Retention and User Rights

Personal data is retained only for as long as necessary to fulfil service obligations and comply with legal requirements. Users have the right to request access to their personal data, request corrections, request deletion where applicable, and withdraw consent for marketing communications. Users also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if required.

7. Cookie Policy

Shine Training Solutions uses cookies to improve website functionality, enhance user experience, and analyse website performance. Cookies may help remember user preferences and provide insights into how visitors interact with the website. Users can manage or disable cookies through their browser settings. Continued use of the website indicates acceptance of cookie usage.

8. Course Access and Use

Access to training courses is granted upon successful payment. Courses are intended for individual use unless otherwise agreed in writing. Users must not share login credentials or distribute course content. Misuse of the platform may result in restricted access.

9. Payments

All course prices are listed in GBP (£) and must be paid in full before access is granted. Payments are processed securely through third-party providers, and Shine Training Solutions does not store payment details directly.

10. Refund Policy

Refunds are provided at the discretion of Shine Training Solutions. Once a course has been accessed or partially completed, refunds may not be available. Users experiencing issues are encouraged to contact support for assistance.

11. Certification

Certificates are issued upon successful completion of course requirements. It is the responsibility of the user to complete all necessary modules and assessments accurately.

12. Intellectual Property

All course materials, content, and intellectual property are owned by Shine Training Solutions. Reproduction, distribution, or modification of any materials without prior written consent is strictly prohibited.

13. Limitation of Liability

Shine Training Solutions shall not be held liable for any indirect, incidental, or consequential losses arising from the use of its services, including but not limited to business interruption, loss of revenue, or compliance outcomes. Services are provided in good faith without guarantees beyond applicable legal requirements.

14. Changes to Terms and Policies

Shine Training Solutions reserves the right to update or modify these Terms and Policies at any time. Continued use of the website and services constitutes acceptance of any changes.

15. Governing Law

These Terms and Policies are governed by the laws of the United Kingdom, and any disputes shall be subject to the jurisdiction of the UK courts.

16. Contact Information

For any questions regarding these Terms and Policies, please contact:
📧 [email protected]